Below is the outline of new Customer Service practices, which we feel will greatly streamline the support requirements of you, our valued customers.
Also, we have listed some new products on the accessories tab in the shopping cart, you may not be aware of.
We are continuing to improve our communications and practices to help grow your inLife business. Please read this email as it has some important information that will help enhance your inLife experience.
CUSTOMER SERVICE http://www.inlifeecigshop.com/
Customer service added a new agent on Monday April 6th and we are adding one more to start the week of the 13th.
Starting Monday April 13th, the office will be open for calls from 7:00 AM PST to 7:00 PM PST. Once we expand the hours, there will be No Voice Mail after hours; this will eliminate multiple calls on the same issue, which really ties up customer service. If you have left a message, please do not leave another one. We will get to your call.
If you send an email (which is the preferred way to handle an issue with customer service) an auto responder will send an immediate email back to you acknowledging the receipt of the email and kindly request that you do not resend the email or call.
There will be a menu of different email addresses for different customer service issues. Please use the appropriate email for your issue. Downline and Comp Plan question will have a lower priority as most of those issues can be found on your replicated website's back office.
A new highly sophisticated phone system is being installed this week and we are trying to have this operational by Monday the 13th. This system will give a menu to the distributor for different issues as well as let the distributor know that if they are calling to adjust their auto ship or have questions regarding the compensation plan to go to their back office and/or consult their upline.
In addition to a tracking number for the e-cig packs there will be a tracking number emailed for any cartridge order as well.
We will implement UPS three-day air for all shipments east of Arizona for the same price as current ground. This will get product to your customers and new Independent Distributors quicker. We will also be dropping the shipping and handling charge on cartridge orders to approximately 33% on single pack and even greater on multi-packs!
By April 18th there will be "Field Support Kits" throughout the country which means that leaders of different down lines will have extra batteries and atomizers for each product on hand so replacement time of faulty products will be greatly improved. This will create the most efficient field support system available in the industry today.
We feel these changes will dramatically improve our ability to better serve you all.
PRODUCTS http://www.inlifeecigshop.com/
By the week of April 13th all inventory should be more than adequate for our exponential growth, thus eliminating backorders. In addition we have entered into a full production cycle from a purchase order cycle which provides bi-monthly shipments and greater flexibility for expansion and growth.
NEW PRODUCTS http://www.inlifeecigshop.com/
On the shopping cart, under accessories you will find some new products.
* Replacement Batteries for the Elite and Royale and NEW batteries for either in Deep Red, Pink and Camouflage (note the camouflage tip does not light up)
* Carry Cases for All units
We continue to grow at tremendous levels, thanks to all of your efforts. Keep up the great work; and we will continue to strive to improve our practices to offer you the greatest network marketing opportunity in the world! http://www.inlifeecigshop.com/
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